At work, whenever we start hearing that "change is difficult," I know we are cooked. Perhaps we just do it more in human services, where everyone is into process, involving all the stakeholders, and being an agent of change. Yet I suspect this phenomenon is not unknown to the rest of you.
It's an evasion. Those who are insisting on the change do this to take the focus off whether this is a good idea or not. If people aren't happy or it doesn't work, it is because change is difficult, not because it was a pumpkinheaded decision. The problem is no longer the change itself, but the people who have to do the changing. It sounds so understanding and sympathetic to take those po' folk into account, and all the frustration they experience because Change Is Difficult.
This is always accompanied by a series of meetings beforehand getting "input," moving on to discussions of "coping" with change, and after instituted, followup with everyone to see how the change is "affecting" them. Through all this charade, no one ever says "is this a good change or a bad change?"
I don't mind the change, it's the charade that bothers me. If the new boss is determined that everyone is going to stop making their calls left-handed and will now make them right-handed, fine. Stupid, but the least of my worries. Changing what I do - I'm sorry, dealing with the change - will take a few minutes. Having to repeatedly meet to discuss it over months not only wastes my time, it annoys me.
We had a survey sent out in April '09 asking how we thought process x should be changed. Among the suggestions were A, A1, and A2. People suggested B and C. People suggested no change at all. Significant problems with all the A solutions were noted. In September, we started having meetings about changing the process, and didn't everyone think some version of A was a good idea? All the budget brouhaha put a hold on it, but here we are again, with work groups being formed in March to decide what the change would be, first meetings in April to "brainstorm" ideas, then suggestions today that the eventual solution was going to look something like A.
Please. I don't mind not getting to make the decision. I mind being patronised by being told that my opinion matters when it doesn't.