I never fill out surveys from medical practices asking me how they did. I know that's part of how their economy works, but having been subject to them when I worked in a hospital, I concluded that they ask the wrong questions. They are geared to find out what box-checking the little guys did, not evaluate how well the whole system is working. "Were you greeted when you came in?" rather than "How did the telephone tree work out for you?"
It may not be that way anymore. My information is 10-20 years old now. What's the word on the street for how surveys are used now?
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