Terrible day today. It does get wearing spending your weekly forty trying to answer questions for people who cannot understand the answers and are loudly insulting to you about it, as if it is your fault that they are dangerous arsonists with no insight.
Yes, yes, it's not their fault either and compassion, there-but-for-the-grace-of-God and all that, but you try it for awhile, trying to explain something in a way they might absorb at least enough to get by, while being called vile names at high volume.
I'm hardly the only one, of course - line staff has it far worse than I. It can't be good for you to be called names and challenged on utterly pointless grounds all day. And Michael gets to hear it all from people who are (usually) not psychotic, but just as determined that you understand that you shouldn't suspend their license because they have some ridiculous excuse, and don't you understand they don't want you to do that.
But one can always resort to comedy to get by. I was searching for the section that starts at 3:00 in particular, but it's all fun. Language alert. It is Eddie Izzard, after all.